Senior risk and payments agent

Our client is a leading provider of comprehensive turnkey solutions for the online gaming industry, offering fully customizable platforms to support a wide range of operator needs. Their services cover casino and sportsbook operations, player management, CRM, licensing, payment solutions, and customer support — all designed to help clients launch and scale successful online gaming brands.

With over a decade of industry experience, the company supports more than 80 established partners within the online casino sector. Licensed in multiple jurisdictions and with offices in Cyprus , our client is strategically positioned to support ongoing international expansion.

They are currently seeking a motivated and dynamic Senior Risk and Payments Agent to join their growing team in Limassol.

Job Responsibilities

Check and verify approved withdrawals prior to payment to ensure compliance with internal procedures.

Identify potential risk or compliance breaches and support in executing appropriate actions.

Monitor, report, and take enforcement actions against suspected fraud rings or collusive behavior.

Track all ongoing game investigations, updating player accounts accordingly based on findings.

Provide support, guidance, and periodic training to team members, ensuring they remain up to date with current procedures and standards.

Ensure departmental KPIs are met and maintained consistently.

Report directly to the Risk and Payments Supervisor and serve as the primary point of escalation in their absence.

Maintain up-to-date awareness of all major ongoing matters and operational priorities within the department.

Assist the Manager in completing daily Quality Assurance checks and reporting.

Prepare and manage the monthly team rotation schedule efficiently and in a timely manner.

Requirements

Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)

1-2 years’ experience needed.

Familiarity with KYC/AML processes and ability to perform basic document verification and account risk assessments.

Excellent command of the English language;

Attention to details and quality of work;

Computer literate and proficient user of Excel;

European citizenship.

Solid understanding of payment processing systems (e.g., card payments, e-wallets, bank transfers), as well as fraud detection tools and case management platforms.

Capable of handling daily transaction monitoring, withdrawal approvals, and basic chargeback response preparation.

Remuneration & Benefits:

Learning and Development Program

21 days Paid Annual Leave

3 days Sick Leave

Medical Health Insurance

Complimentary lunch

Team Building Activities

Monetary voucher on Birthdays and additional occasions

Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)

Referral Bonus

Paid Training

Unlimited daily snacks and beverages

Supportive and positive working environment