Japanese customer support associate
On behalf of our client, we are on the hunt for creative, talented and analytical Japanese Customer Service professionals, who are passionate about being part of a successful team. You will already be working in an online trading field, based in either the gaming or financial services sectors.
This role will work solely within the Japanese market. Success in this position is integral to the success of this new division and will be required to take on a lot of responsibility early on and to hit the ground running.
Job Responsibilities
Carry out the marketing strategy and deliver new exciting ideas to increase outreach within the Japanese market
Give your input on the effectiveness of the campaigns
Assist clients with any account issues and queries that they may have
Be acquainted with Japanese affiliate networks, and have the capability provide feedback to the managers about any news or relevant articles posted
Requirements
Native Japanese speaker is a must for this role, as well as fluent English language skills to be able to communicate with the team worldwide.
Previous experience within the financial service or gambling industries of at least 2 years.
Ideally some exposure in campaign analysis and developing marketing strategy
Highly motivated and creative in developing new ideas to engage and support clients
Analytically minded
Ability to develop strong working relationships with new and existing partnerships
Excellent workload management and organisational skills
Ability to work autonomously and create foundations for the growth of a new team
Working Hours:
8AM-5PM Monday – Friday
Occasional work on Saturday when required
Benefits:
Competitive salary plus Performance and success related bonus
Paid holiday days, plus bank holidays
Hybrid working, sometimes remotely sometimes from an office in London to meet with the team
A positive and friendly working culture
The ability to make a real difference to the company where your views are heard and respected
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