Support & customer success representative full-time, on-site larnaca

TeamzMate, a fast-growing international SaaS company, is looking for a Support & Customer Success Representative with fluent English and strong technical skills to join our team in Larnaca, Cyprus.

We provide smart solutions for workforce management – including time tracking, access control, employee scheduling, and more – used by clients across 20+ countries.

🎯 Your Role:

You’ll be the face of TeamzMate for our clients. Your responsibilities will include:

Responding to support tickets and user inquiries via email/chat

Troubleshooting software-related issues and delivering clear solutions

Writing and maintaining product documentation, FAQs, and help guides

Helping clients succeed by guiding them through features and best practices

Occasionally identifying upsell opportunities based on client needs

✅ Requirements:

Fluent English (spoken and written) – clear, professional, and friendly

Strong technical aptitude – ability to understand and explain software

Experience in customer support, technical support, or customer success

Excellent writing skills for documentation and knowledge base articles

Detail-oriented, proactive, and solution-focused mindset

Team player with a positive attitude

📍 Location & Hours:

Full-time, on-site role (Monday–Friday)

Office based in Larnaca, Cyprus

⭐ Bonus Points:

Experience with SaaS platforms or B2B tools

Familiarity with support systems (e.g. Zendesk, Freshdesk)

Knowledge of time & attendance or HR software

Want to help customers succeed, solve real-world problems, and grow with a dynamic tech team? Join us at TeamzMate – apply now!