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Customer support team leader
- Τύπος εργασίας: Πλήρης απασχόληση
- Εμπειρία: Οποιαδήποτε
- On-site/Remote: On-site
Μεταφράστε σε:
Ελληνικά
English
Русский
Deutsch
Εμφάνιση πρωτότυπου
On behalf of our client, an award-winning Forex/CFD broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC) and more, we are seeking an experienced Customer Support Team Leader to join their team in Limassol. The successful candidate will be responsible for leading a team of support agents, ensuring high levels of customer satisfaction, resolving client issues efficiently, and maintaining exceptional service standards across all support channels.
Job Responsibilities
Lead and develop a high-performing customer support team through coaching, performance management, and skills development
Oversee daily operations while maintaining exceptional service standards and achieving KPIs including response times, resolution rates, and customer satisfaction scores
Resolve escalated issues promptly while collaborating cross-functionally to ensure compliance with company policies and regulatory requirements
Build team capability through recruitment support, onboarding, training programs, and regular performance reviews
Foster a customer-centric culture that prioritizes service excellence and continuous improvement
Optimize processes by analyzing performance data, updating procedures, and implementing tools that enhance service delivery
Anticipate potential challenges and proactively develop solutions to prevent service disruptions
Requirements
2+ years of experience in a similar role in a CySEC or similar EU-regulated CFD/Forex broker or investment firm
Strong understanding of CFD products, financial markets, and trading mechanics
Excellent leadership and people management skills
Fluent in English, additional languages are a plus
Strong analytical and problem-solving skills• Proficiency in CRM systems, support tools and Microsoft Office
Collaborative team player with ability to work across departments
What You Can Look Forward To:
Be part of a dynamic and multi-cultural team
Career growth opportunities with global offices
Competitive salary
Performance-based bonus
Private medical insurance
Education subsidy & full-paid Study Leave
Fitness membership allowance
21 days of annual leave increasing every year
Birthday Leave
Sick Leaves
Work from Home Policy
Weekly Lunch
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