Legal Jobs Ads in Cyprus

Our client is seeking a proactive and detail-oriented Compliance Officer / Complaints Handler to join their dynamic team. The successful candidate will play a key role in ensuring the company operates in full compliance with local and international regulatory requirements (primarily CySEC regulations) and will be responsible for managing and resolving client complaints in a timely and professional manner.Job ResponsibilitiesMonitor and ensure ongoing compliance with CySEC regulations, MiFID II, AML directives, and other applicable laws.Draft, update, and implement internal compliance policies and procedures.Perform regular internal audits and risk assessments to identify potential compliance risks.Submit regulatory reports to CySEC and other relevant bodies in a timely manner (e.g., EMIR, TRS, AMLCO reporting).Stay current on regulatory changes and communicate updates to relevant departments.Support in preparing the Annual Compliance Report, Risk-Based Approach (RBA), and other regulatory documents.RequirementsAct as the primary point of contact for receiving, logging, and investigating customer complaints.Ensure complaints are acknowledged and resolved in line with regulatory deadlines and company procedures.Maintain and update the Complaints Register as per CySEC guidelines.Conduct root cause analysis and liaise with internal departments (e.g., Customer Support, Trading, Legal) to gather facts and resolve issues.Draft formal responses to clients and handle correspondence with CySEC or the Financial Ombudsman where necessary.Identify recurring issues and recommend improvements to systems or processes.Qualifications and Experience:University degree in Law, Finance, Business, or a related field.Minimum 2–3 years of experience in a Compliance, Legal, or ComplaintsHandling role within an investment firm, ideally in the FX/CFD sector.Experience handling customer complaints in a regulated environment.Fluency in English (written and spoken);Key Skills:Excellent attention to detail and analytical thinking.Strong communication and drafting skills.Ability to work independently and manage deadlines.

Our client is a globally recognized and multi-award-winning provider of CFD and forex trading services, regulated by leading financial authorities including those in Australia (ASIC), Cyprus (CySEC), and more. Originally established in Melbourne, the company now operates a network of offices across key global financial hubs.The Cyprus branch, currently in a high-growth phase, offers an exciting opportunity to become part of its founding team and contribute directly to the core operations of the business. The company culture actively promotes internal mobility and professional development, encouraging employees to grow within their roles and pursue future opportunities across the wider group. This position not only offers a clear path for career advancement but also provides the chance to work in a collaborative and energetic team environment focused on delivering exceptional client support.Role Overview:The Head of Compliance will play a critical role in ensuring that the company meets all legal and regulatory obligations, with a particular focus on European operations. This includes developing and overseeing a comprehensive compliance framework that covers regulatory requirements for cross-border CFD activity, marketing conduct, and robust anti-money laundering (AML) measures.This role is ideal for a strategic thinker who thrives in fast-paced environments, values innovation and collaboration, and is looking to make a meaningful impact in the evolving world of online financial services.Job ResponsibilitiesDevelop, implement, and maintain a comprehensive compliance program that ensures adherence to CySEC regulations, as well as all relevant laws and industry standards across the European region.Oversee the implementation of compliance policies, procedures, and controls, and ensure their consistent application across all European operations.Conduct regular risk assessments and develop mitigation strategies to address identified compliance risks.Remain up to date with regulatory developments and advise business stakeholders on the changes required to ensure continued compliance.Conduct periodic compliance audits and reviews to assess the effectiveness of the company's compliance program and identify areas for improvement.Investigate and resolve compliance-related issues, complaints, or incidents in a timely and effective manner.Collaborate closely with the marketing team to ensure that all digital marketing and online advertising activities comply with applicable regulations and industry best practices.Review and approve marketing materials, websites, social media content, and promotional campaigns for regulatory compliance and accuracy.Serve as the primary point of contact for regulatory authorities and maintain effective communication channels with CySEC and other relevant regulatory bodies.Prepare and submit comprehensive compliance reports, notifications, and filings as required by regulatory authorities.Develop and deliver comprehensive compliance training programs for employees across the European region, focusing on regulatory requirements, ethical practices, and the company's compliance policies and procedures. Foster a strong culture of compliance and ethical behaviour within the organization by promoting awareness and understanding of relevant laws, regulations, and industry standards.RequirementsBachelor’s degree in law, Finance, Accounting, or a related field; advanced degree or professional compliance certification is preferred.Holder of CySEC Advanced and AML Certificates.Minimum 3 years of relevant experience in a senior or leadership role in compliance within the financial services or investment industry, with a focus on European regulations.Extensive knowledge of CySEC regulations, as well as other relevant laws and regulations pertaining to online trading, CFDs, and FX products across the European region.Strong understanding of digital marketing practices, including performance marketing and social media advertising.Proven leadership and management skills, with the ability to effectively oversee and direct a team of compliance professionals.Excellent analytical, problem-solving, and decision-making skills, with the ability to navigate complex regulatory environments.Exceptional communication and interpersonal abilities, with the ability to effectively convey complex regulatory information to various stakeholders, including senior management and regulatory authorities.Proficiency in relevant compliance software and tools.Fluency in English is required; proficiency in additional European languages is an advantage.Strong sense of integrity and responsibility.High level of accuracy and attention to detail.What You Can Look Forward To:Be part of a dynamic and multi-cultural teamCareer growth opportunities with global officesCompetitive salaryPerformance-based bonusPrivate medical insuranceEducation subsidy & full-paid Study LeaveFitness membership allowanceBirthday Leave